We suggest the buyer make unpacking video when you receive the parcel. If the parcel damaged or empty, that's the important evidence. If the parcel get strict inspected by custom. You still need to pay tax to clear custom. We won't bear the customs taxes. The cost of return or lost parcel would be on customer due to reject customs clearance. Free Shipping Note: Free shipping means we pay the normal shipping fee. Remote area will be charged remote area delivery fee additionally, and the tax is bared by buyer